About the team

Digital and data services at the GLA play a critical role in enabling the delivery of the functions of the Mayor of London and the London Assembly, and a dedicated focus on user needs is critical to ensuring these services provide the best experience for our users.

This matrix-managed role sits in the Product team, but will work with the Grant Services team; a newly formed team situated within the Digital Experience Unit who are designing a new service to support grants management across the GLA Group.

Our portfolio of projects is not just focused on replacing systems but looking at the full end-to-end experience of grantees, grant making teams and other users, and the support provided to them through people, technology, policy and guidance.

We have been engaging teams across the GLA to understand ways of working and pain points to help us understand what we can streamline, standardise and improve, and ultimately, design a new service that supports this. We are now in an exciting delivery phase and require additional project delivery support.

About the role

As Product Manager for the Grant Services team, you will be responsible for the planning, prioritisation and delivery of improved products and processes to support transformation and continuous improvement in this area, championing good practice, accessibility and a user-centred mindset.

We require an experienced Product Manager to hit the ground running on supporting a number of active products in the grants and loans space, including:

Salesforce
GLA OPS
Skills Gateway
Jaspersoft

This role will need to work in a complex delivery partner landscape that includes:

Salesforce
Hyphen8
Deloitte
Internal system administrators
GLA Finance / Transport for London

The candidate would benefit from experience in working with enterprise architecture and/or the above products. They will need to develop and configure a set of product and platforms to create effective systems through integrations that may include SAP, DocuSign, Spotlight and others.

What your day will look like

You'll work closely with grants programme teams to understand their funding requirements and translate these into product features and improvements in Salesforce, balancing stakeholder needs with realistic delivery timelines.
You'll collaborate with the grants delivery team to prioritise the product backlog, making decisions about which enhancements move forward based on user needs, regulatory requirements, and organisational impact.
You'll engage with users to gather feedback on the grants management system, identifying pain points and opportunities to streamline processes while maintaining compliance with funding and data protection requirements.
You'll work alongside technical specialists and delivery partners to define requirements for system configurations, integrations with corporate systems and data migrations.
You'll maintain product documentation including user stories and acceptance criteria, while participating in user acceptance testing and training activities to help grants officers adopt new features.

Skills, knowledge and experience

To be considered for the role you must meet the following essential criteria:

Experience and passion for working according to the Government Service Standard. Confident in promoting the benefits of it to others at all levels of management.
Experience working in a multidisciplinary, agile team, often with differing reporting lines, based in or out of the office, with in-house staff and contractors, whilst managing multiple suppliers.
Experience in managing multiple projects at once, maintaining roadmaps and setting direction and digital product strategy.
Extensive experience working in a user-centred manner, drawing out user needs and building, testing and iterating user stories.
Demonstrable track record of maintaining and improving digital services.
Thorough understanding of digital trends, practices and directions.
Experience of grants management and Salesforce is desirable.

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