Preliminary remarkYou need to have the right to work in the UK.

Fully remote work is not possible and some presence in the London office will be required (see Benefits/Conditions)

About umbrlumbrl is a startup in the Insurtech space, part of a larger group. It was founded in June 2023 and has launched in the first few days of 2025. We have set ourselves ambitious targets over the next few years. Our strategy is rooted in our strong quantitative DNA, data-driven customer journey, and simple and delightful user experience.

umbrl aims at making the customer journey as simple as possible while allowing customers to tailor the insurance cover to their needs.

The RoleWe’re looking for a talented Growth UI/UX Designer to build on the incredible foundation laid by our 0-to-1 designer. Your mission: to craft seamless and engaging online experiences that delight our customers by:

Growing customer acquisition through iterative experimentation and refinement of our online journeys, including umbrl’s website, insurance quoting tool, and client portal
Continuously iterating and improving umbrl’s visual identity, brand, and UI in collaboration with the Product and Marketing teams
Adopting a customer-centric approach to product growth rooted in qualitative and quantitative data, gathered through customer research as well as product performance analytics

This role is pivotal, standing at the core of our success by directly influencing customer satisfaction and loyalty. You will create both functional and appealing features that will address the needs of our clients, helping us grow and retain our customer base. To succeed, you will work closely with a team of Product Managers and Engineers. You will take a user-centred design approach: learning from customers, forming hypotheses about their problems and opportunities, identifying solutions, and rapidly testing and iterating your designs.

ResponsibilitiesAs a growth UI/UX Designer, your responsibilities include

Collecting customer requirements
Defining and iterating customer journeys, and
Designing interactions and visual touch-points of our entire end-to-end experience

You should have experience with a range of design methods and tools to support customer research, UX design, UI design and brand design. As such, you will be expected to:

UX proficiencyDrive qualitative customer research to understand problems and identify opportunities for growth acquisition and retention
Work closely with the Product Manager to identify growth opportunities, using analytics and conducting qualitative and quantitative experiments. Design and iterate end-to-end customer journeys
Rapidly explore solutions in collaborative way
Drive and facilitate sessions with the team to gather stakeholder input and feedback
Translate complex problems into elegant solutions

UI expertiseHands-on UI craft of all aspects of umbrl’s B2C products and services
High level of UI craft, with attention to detail
Thorough understanding of UI design best practices and patterns, including expert knowledge of web standards, platform design guidelines across mobile and desktop, good understanding of design for responsive layouts, and solid understanding of accessibility principles and guidelines
Strong focus on web layouts and graphics, and solid understanding of modern HTML and CSS

Brand design expertiseIterate and grow the visual part of umbrl’s brand and brand guidelines and principles
Apply the brand across various touch-points from mobile to desktop, and mediums including document design and advertising

Skills

Benefits/ConditionsFlexible working: 3 days or more in our great office on the King’s Road in Chelsea and the rest as WFH. We like you to maximise collaboration and interactions with other teams
Permanent contract
Compensation: £60k plus cash bonus
Private health insurance with Vitality, with all their perks
5% employer’s contribution to pension scheme
We don’t provide visa sponsorship; so please don’t apply if you don’t have the right to work in the UK

Hiring ProcessApplication to be submitted on the umbrl’s SageHR portal
CV review
A practical task that will send by email
An initial meeting with our talent acquisition manager
A meeting with our existing lead designer and our product manager
A meeting with our CEO

Equal opportunity employerAll qualified applicants will receive consideration for employment without regard to age, ancestry, colour, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

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UI/UX Designer