About the Role

We are searching for a Senior Data Analyst to join our team with a focus on Call Center Operations. In this pivotal role, you will be responsible for bridging the gap between complex data and strategic decision-making throughout the organization. In collaboration with cross-functional teams, your insights will drive enhancements in our call center operations, marketing strategies, product development, client service performance. Additionally, your analytical skills will play a critical role in shaping the trajectory of our modeling projects, ensuring our algorithms are firmly rooted in strong, data-centric methodologies. You'll do more than merely generate reports in this role; you'll be intricately engaged in the interpretation of data and strategizing closely with C-Level executives to make critical decisions across various facets of the business.

Location

This is a remote position. You would need to be available within our core working hours Mon-Fri 9:00am-12:00pm ET to ensure sufficient cross-over with the team.

A Day in the Life

-Crafting, refining, and managing visualization tools and reporting workflows, ensuring clear and impactful communication of data insights to stakeholders across departments.

-Conducting comprehensive analysis of diverse data sets, encompassing customer behaviors, market trends, and operational metrics, using advanced analytical tools and techniques to inform strategic decisions in marketing, product development, client management, and broader business initiatives.

-Participating in cross-functional team discussions, collaborating closely with Marketing, Product, Call Center Ops, Business Development, and Engineering to promote a unified approach to problem-solving and decision-making based on solid data insights.

-Engaging directly with external insurance clients, presenting data-driven insights and recommendations to optimize customer acquisition campaigns and drive client success.

-Analyzing complex data sets to uncover and articulate insights to stakeholders to support data-informative marketing, product, client, and business decisions.

-Providing key analytical support in the planning, evaluation and creation of data models.

-Collaborating on the development and execution of data strategies, setting of analytics goals, and exploration of new data opportunities to drive business growth.

-Collaborate closely with C-Level executives as the ‘eyes in the sky’ operator, supporting strategic decisions that are all supported by data-centric methodologies.

Who You Are

-You are a SENIOR Level Data Analyst or Scientist with a minimum of 4 years of practical experience in Call Center Operations and Business Analytics.

-You are confident at interpreting complex data and adeptly communicating insights to key stakeholders and executives.

-You are proficient in SQL statistical languages (e.g. Python or R), Excel, and the utilization of BI visualization tools, such as AWS QuickSight.

-You have a passion for using Business Intelligence to help solve real business challenges and grow the business.

-You are committed to personal growth and continuous self-development.

-You thrive in a fast-paced start-up environment.

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Senior Data Analyst